At Isabel Bernard, we use only the finest materials, which is why all our jewelry is crafted from 14-carat gold. But what does that mean? 14-carat gold is an alloy, a blend of pure gold with copper or other metals. These additions enhance the strength and durability of the gold, making it ideal for jewelry, as pure gold alone is too soft. Curious to learn more? Visit this page for everything you need to know about gold jewelry.

Gold itself is highly resistant to water and chemicals, but the other metals in the alloy can be more susceptible to damage. Therefore, it's best to avoid wearing jewelry while showering or swimming. We also recommend applying your daily skincare, perfume, and makeup before putting on your jewelry to prevent potential damage.

Over time, gold jewelry may lose some of its radiance. To keep it looking its best, regular maintenance is essential. With Isabel Bernard's polishing cloth or cleaning set, you can ensure your jewelry always shines. For detailed instructions on how to care for your gold pieces, click here.

Personalizing your gold jewelry with an engraving can make it even more special. However, Isabel Bernard does not offer engraving services. You may choose to take your Isabel Bernard jewelry to a local jeweler for engraving, but please note that this would be at your own risk.

Rarely, an earring might get lost, leaving your set incomplete. While it’s unfortunate, it does happen. We often receive inquiries about purchasing single earrings to replace the lost one. Unfortunately, Isabel Bernard does not offer single earrings for sale. However, you can always purchase a new pair, giving you an extra earring as a backup!

When a product is out of stock, you can provide your email address on the product page. As soon as it’s available again, you’ll be the first to know! The restocking time varies by product. Please note that by submitting your email address, you’ll also be automatically subscribed to our newsletter.

If you're not satisfied with your new product, you can return it. We offer a 30-day cooling-off period for all products, starting from the day you receive the last item in your order. For more details on how to return products, click here.

Orders are shipped via DHL or FedEx. To check the expected delivery time for your order, please visit this page.

At Isabel Bernard, we process orders daily. If your order hasn't been shipped yet, we can still make changes. If the order has already been sent, you can use the returns procedure to return or exchange the product. Please contact our customer service as soon as possible. Please note that return costs are your responsibility.

Each of our diamonds comes with a certificate that ensures the quality of its color, clarity, shape, and purity. Sourced from various regions, including South Africa and Australia, our diamonds are naturally mined. We exclusively use certified diamonds in our collection, and this certification guarantees that no conflict diamonds are included.