Charms

If your Isabel Bernard jewellery is damaged or shows a defect, you can submit a repair request through our repair portal. Please include clear photos of the item and proof of purchase. If the issue is covered by our 2-year warranty (for example, a manufacturing defect), the repair will be free of charge. For damage outside warranty conditions, such as wear and tear, impact damage, or misuse, we offer a paid repair service. Our service team will review your request within 5 working days and contact you with the available options.

All Isabel Bernard jewellery comes with a two-year warranty against manufacturing defects. This includes issues like faulty clasps, loose settings, or structural imperfections. The warranty does not cover wear and tear, accidental damage, discolouration due to chemicals, or third-party alterations.

On each product page, click “Notify me when available.” You’ll receive a notification as soon as it’s back in stock.

Enjoy a 30‑day return window starting from the day you receive your order. Items must be returned via the online portal.

Orders placed before 23:00 CET are shipped the same day via DHL or FedEx. Delivery time varies by region—check the shipping page for estimates

Yes, 14k gold is made for daily wear! Just remove before activities such as showering, swimming, working out, or heavy lifting to avoid damage.

To care for Isabel Bernard gold jewellery, gently clean it with a soft cloth and mild soapy water. Avoid harsh chemicals, bleach, and abrasive materials. Store your jewellery in a soft pouch to prevent scratches.

Currently, Isabel Bernard does not offer engraving services. However, our timeless designs make perfect gifts as they are.

Yes, all Isabel Bernard gold products are stamped with a hallmark to verify their authenticity and quality.

Isabel Bernard jewellery is crafted from high-quality materials, such as genuine gold, to ensure long-lasting shine and resistance to tarnishing.

Isabel Bernard offers a wide range of jewellery made of pure gold, including earrings, creoles, rings, and necklaces made from genuine gold, white gold, and rose gold.

Our charms are designed for necklaces or bracelets. You can wear one or more on a fine gold chain to personalise your look or commemorate a special moment. Whether you're adding your initial, or another meaningful symbol, charms are a subtle yet elegant way to express yourself.

Absolutely. Our charms are easy to attach and remove without professional help. You can update or rearrange your necklace any time to reflect your personal style.

White gold is an alloy of pure gold mixed with white metals like palladium or nickel. It is plated with rhodium to give it a bright, silver-like finish unlike the warmer tone of yellow gold